MIDLAND, Texas — 3,700 customers enrolled in "Auto Payment" for their water bills did not have a payment drafted in February because of a system error, the City of Midland told NewsWest 9 on Monday.
“We are actively working to track down where the breakdown occurred to cause this error,” the City of Midland said in a press release. “Currently, it appears to affect those who have bills due earlier in the month’s cycle.”
The customers affected by the system error will not be charged late fees, but they might see a higher balance than usual to the bill for the two months.
According to the city, those impacted "live in north, northwest or west Midland, and have signed up for automatic payments for monthly billing."
If people have questions regarding this system error, call the Water Billing team at 432-685-7320.
