ODESSA, Texas — The management company of the Wellington Commons apartment complex in Odessa has responded to a notice residents got about their water service.
On Jan. 24, residents came home to an alarming note on their door from the City of Odessa.
"There was one taped to my door too, it was from the water department, it said that the water was going to be turned off in two days," said resident Ginger Harris. "Tomorrow, for non-payment of the bill."
The owners of the complex, Diamond Elite, are responsible for paying the bill, but said that was not the issue. The complex told NewsWest 9 that the notice of disconnect was an error to a meter reading that they have been working with the city to correct.
However, Rogelio Salcido with the City of Odessa's Billing and Collections Department said the notice for nonpayment for Wellington Commons was due to the bill not being paid.
"We started trying to get in touch with the property managers, and none of us were successful in doing that, so now we're just kind of stuck," said Harris.
After the notice, residents also reached out to the City of Odessa, but not much could be done on their end.
"The water department says they can't talk to us because we're not the client, so I asked for an extension to give us some time to find the property managers and they're not doing that either, so I guess tomorrow noon we're going to be out of water," said Harris. "The people that live here, we're all good people, we try to keep our places clean, we don't understand why this is happening."
NewsWest 9 initially tried to reach out to the owners of the complex before running the story, but did not hear back until after the issue was resolved one day before residents would have lost their water.
The city could not confirm the date and time the bill was actually paid, but in the end, residents were never left without water.
