MIDLAND, Texas — Stefen Stone and his wife have been big fans of Paws and Play for the last four years.
"We've always trusted them. They've always taken very good care of our dogs, very nice place to take them to. They'll even bathe them and before you pick them up and do things like that, which we've always appreciated. Might pay them a little extra for it," Stefen Stone, dog owner said.
But now they’re questioning how their 13-year-old diabetic dog Lucy wound up being boarded at the vet for three days when it was supposed to be cared for at Paws and Play.
After two days of care at Paws and Play, the couple was on day three of a five-day trip when they say they got a call from a former employee at the Pet Resort.
"She said that her husband had been fired on Monday, she had been fired the day before, the rest of the employees at Paws and Play walked offsite," Stone said.
Exactly what happened between employees and owners at the Pet Resort is unclear. The owners of Paws and Play say no pets were ever left unattended or in harms way. They didn’t want to be interviewed for the story but they did send us this statement.
The same former employee who called Stefan Smith says she was fired from Paws and Play but was worried about three diabetic pets. She says she took them from the Paws & Play Pet Resort and boarded them with three different local vets.
The Stone’s dog, Lucy, ended up being boarded at her vet for the last three days of Stone’s trip. The additional costs of the boarding Lucy at the vet was $43.
The Stones say Paws & Play did not charge them for Lucy’s visit. Lucy is happy, safe and back at home with the Stones now.